1. Introduction
This Refund, Shipping, and Delivery Policy governs the way Superbikezone handles transactions on www.superbikezone.com, a marketplace where users buy and sell motorbike-related products.
2. Refund Policy
Due to the nature of our marketplace, the specific refund policy is determined by the individual sellers. However, we require all sellers to adhere to the following base standards.
3. Eligibility for Refund and Returns
Each seller sets their own return policy, which should be outlined in the product listing. If not, please contact the seller for information. Generally, items must be in the original condition, unused, and in the original packaging to be eligible for return. Returns are usually accepted within 14 calendar days of receipt.
Some types of items may not be eligible for return:
- Custom or personalized items
- Perishable products
- Certain health and personal care items
4. Process for Returns
To initiate a return, please contact the seller from whom you’ve made the purchase. Return shipping costs are typically borne by the buyer, unless the item arrived damaged, or there was some error on the seller’s part.
5. Refunds
After the seller receives and inspects the returned item, they will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method.
6. Listing Fees
The listing fee paid to post an item for sale on Superbikezone is non-refundable, even if the item does not sell.
7. Shipping and Delivery
Shipping and delivery times depend on the individual seller. Sellers are responsible for shipping their products and providing tracking information to the buyer. Superbikezone does not guarantee any delivery times.
8. Shipping Costs
Shipping costs are determined by the seller and are listed on the product listing. Buyers will bear the cost of shipping unless stated otherwise by the seller or in case of a return due to seller error or damaged item.
9. International Shipping
If the seller offers international shipping, the buyer is responsible for any customs and import taxes that may apply. Superbikezone is not responsible for delays due to customs.
10. Lost or Damaged Items
If an item is lost in transit or arrives damaged, the buyer should contact the seller immediately to report the issue and arrange for a refund or a return, as appropriate.
11. Changes to the Refund, Shipping and Delivery Policy We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page. Changes to this policy are effective when they are posted on this page.
